spending $20 per machine and on many not even winning a dollar and no free games. The last 2 times I have visited the slots were very tight. We had been there in the past several times in the last couple of years. The new buffalo location is very similar. We went on Senior Day to the South Bend Location. I do not recommend anyone visit this casino or hotel if you are looking for a fun, relaxing weekend.… We both took off work, which is not easy to do working in law enforcement and healthcare, to be here this weekend and our time was ruined by poor management and anti-police politics. We explained that we had been at the sports bar since noon, and there were no “time limits” for the 3 games we’d watched in the same seats.

There seemed to be nobody in charge and we were passed between people to attempt to resolve the issue. After intentionally spilling his beer, the staff laughed and scoffed “you have to wait another hour before ordering another beer.” Management was NOT helpful in any way with dealing with this situation.

We offered to take a breathalyzer to prove we were not intoxicated by any means and the management staff laughed at us and said it was not necessary. The bar staff was visibly and audibly laughing, and intentionally spilled a beer at the table he was playing at- as a paying patron at this establishment. My husband, a ten year veteran Chicago police officer, was kicked off the casino floor for ordering a beer “before his 20 minutes was up.” For no excusable reason he was escorted by management and not allowed to return into the casino area. Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort.

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